Q1 What is the Disney Resort Collection?

A1 The Disney Resort Collection is a collection of personal products, décor and accessories chosen with care to help you bring home the magic of your Disney vacation. The Disney Resort Collection is offered by Hotels at Home, Inc.

Q2 What is our Privacy Policy?

A2 This Privacy Policy discloses how we at Hotels at Home, Inc. collect, protect, use, and share personally identifiable information gathered about you on the website upon which this Privacy Policy is posted. (Personally identifiable information does not include aggregate or anonymized information that does not reveal your identity.) This Privacy Policy does not pertain to any other collection of information by us or any other entity.

Q3 What types of information are we collecting, and how are we collecting it?

A3
Information You Provide
Much of the personally identifiable information we receive comes directly from guests who are interested in obtaining products and services from us. Typically, this information includes the guest's name, postal address, e-mail address, and telephone number. We may also collect other types of information such as gender, age, number of children, and personal interests, which we may associate with personally identifiable information. If you purchase products or services from us, we'll note, for example, credit card information, the type of services or products ordered or purchased, and the date of the order or purchase. We may collect personal information when you register on, log on, or visit our Web site, including when you participate in activities on our Web site, such as sweepstakes, contests, games, and informational and promotional offers, and when you provide information to our customer service representatives.

Information Collected from You with Technology
We collect information through technology to make our sites more interesting and useful to you and for various purposes related to our business. For instance, when you come to our site, we collect your IP address. An IP address is associated with the access point through which you enter the Internet, and is typically controlled by your Internet Service Provider (ISP), your company, or your university. Standing alone, your IP address is not personally identifiable. We may use IP addresses to collect information regarding the frequency with which our guests visit various parts of our site, and we may combine IP addresses with personally identifiable information.

Our Web site collects information through a variety of technical methods, including cookies and Web beacons. Cookies are pieces of information that a Web site sends to your computer while you are viewing the Web site. Web beacons are small pieces of data that are embedded in images on the pages of Web sites. Cookies, web beacons and other technical methods may involve the transmission of information either directly to us or to another party authorized by us to collect information on our behalf.

We may use the information collected through these technical methods for many purposes, including delivering content, tracking and enhancing our guests' experience on our Web site. For example, when you return to our Web site after logging in, cookies provide information to the site so that the site will remember who you are. We also may use technical methods to analyze the traffic patterns on our Web site (such as the frequency with which our users visit various parts of our Web site) and third party Web sites (such as the frequency with which our users visit other Web sites). In HTML e-mails that we send our guests, we may use technical methods for a number of purposes, including: to determine whether our guests have opened or forwarded those e-mails and/or clicked on links in those e-mails, to customize the display of banner advertisements and other messages after a guest has closed the e-mail, and to determine whether a guest has made an inquiry or purchase in response to a particular e-mail. These technical methods may enable us to collect and use information in a form that is personally identifiable.

Q4 How we use personally identifiable information that has been collected?

A4 We use personally identifiable information collected in connection with our service in a number of ways.

To Inform You About Our Products

We may use your personal information to send you promotional materials regarding our products and our website. By "promotional materials," we mean communications that directly promote the use of our Web site, or the purchase of our products.

Operational Purposes

We may also use your personal information for many purposes other than sending you promotional materials. (We refer to all of these types of uses of your personal information that do not involve the sending of promotional materials as "Operational Uses.") For example, we may use your information to complete transactions requested by you (such as your purchase of a product or service offered on our Web site), or to send you administrative communications either about your account with us or about features of our Web sites, including any future changes to this Privacy Policy.

Q5 Do we share information with others?

A5 We may share personally identifiable information as described below.

The Walt Disney Family of Companies

We may share your personal information with members of The Walt Disney Family of Companies. (“The Walt Disney Family of Companies” includes The Walt Disney Company and its subsidiaries.) The Walt Disney Family of Companies may use your information to send you promotional communications regarding their products and services and for various operational purposes. Please keep in mind that, when you do not opt-out of our sharing your information with The Walt Disney Family of Companies, any information that we share with any member of The Walt Disney Family of Companies will become permanently subject to the information use and sharing practices of that member of The Walt Disney Family of Companies, which will not be restricted by this Privacy Policy with respect to its use and/or further sharing of your personal information.

Companies That Facilitate Communications and Transactions with You

Sometimes we hire companies to help provide products or services, like a shipping company that delivers a package. In those instances, there is a need to share your information with these companies. Sometimes we also work with other companies who help either gather your information or communicate with you, such as a company that helps to provide customer service. Your opt-out choices will not apply to this sharing of your personal information with any of these companies. Nonetheless, except as separately permitted by other provisions of this Privacy Policy, these companies are allowed to gather, receive, and use your information only for the purposes described in this paragraph or to facilitate compliance with laws.

Purchase or Sale of Businesses

From time to time, we may sell one or more of our businesses (or portions thereof) and your personally identifiable information may be transferred as a part of the purchase or sale. In the event that we sell a business, we will include provisions in the selling contract requiring the purchaser to treat your personally identifiable information in the same manner required by this Privacy Policy (including any amendments to this Privacy Policy). In light of this protection, your opt-out choices will not affect our right to transfer your information to a purchaser in these circumstances.

Disclosures to Comply With Laws and Disclosures to Help Protect the Security and Safety of Our Web Site, Us and/or Others

Regardless of any opt-out choices , we will disclose personal information when we believe in good faith that such disclosures (a) facilitate compliance with laws, including, for example, compliance with a court order or subpoena, or (b) will help to: enforce our Terms of Use; enforce contest, sweepstakes, promotions, and/or game rules; protect your safety or security, including the safety and security of property that belongs to you; and/or, protect the safety and security of our Web site, us , and/or third parties, including the safety and security of property that belongs to us or third parties.

Q6 What choices do you have about our collecting, using, and sharing your information?

A6 At the time that you provide your personal information to us, you will have the right to opt-out of: (1) our use of that information to send you promotional communications regarding our Web site and products; and, (2) our sharing your information with The Walt Disney Family of Companies. Your opt out choices will not apply to Operational Uses by us of your information or to our sharing your information as provided above in the paragraphs titled “Companies That Facilitate Communications and Transactions with You,” “Purchase or Sale of Businesses,” or “Disclosures to Comply With Laws and Disclosures to Help Protect the Security and Safety of Our Web Site, Us and/or Others.”

If you do not exercise these opt-out choices at the time that you provide us your information, you may also do so later by contacting us as provided in A9 below. Nonetheless, if you do not opt out at the time that you provide us your personal information, it may take up to ninety (90) days for your opt-out choices to be fully effective by our ceasing to send you promotional communications and our ceasing to share your personal information with The Walt Disney Family of Companies. Also, please keep in mind that, if you have not consistently used the same postal and email addresses on our Web site, or if you have used a general change of address process (such as the change of address process offered by the U.S. Post Office) after providing address information on our Web site, we may have varying contact information for you. Accordingly, it may not always be possible to match your new opt-out choices with your personal information that you previously have provided.

Q7 What type of security do we provide?

A7 The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect guest information from unauthorized access and improper use. From time to time, we review our security procedures in order to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.

Q8 How will we notify you of changes in this Privacy Policy?

A8 We may amend this Privacy Policy at any time. If we amend this Privacy Policy to permit material changes in the way we collect, use, and/or share your personal information, we will notify you of such amendment by sending you an e-mail at the last e-mail address that you provided us, and/or by prominently posting notice of such amendment on the Web sites covered by this Privacy Policy. Any such amendment to this Privacy Policy will be effective thirty (30) calendar days following either our dispatch of an e-mail notice to you or our posting of notice of the changes on the Web site covered by this Privacy Policy. Please note that, at all times, you are responsible for updating your personal information to provide us your current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any other reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the amendment described in the notice.

In any event, an amendment to this Privacy Policy may permit material changes in the way we use and share personal information that you provided us prior to our notification to you of such amendment. If you do not wish to allow such material changes, you must so notify us (in the manner we specify) prior to the effective date of the amendment. If you provide us this notice, we may choose to deactivate your account and/or delete your personal information. Please be advised, however, that, regardless of whether you provide such notice to us, any such amendment to this Privacy Policy will apply to any personal information that you provide us on or after the effective date of such amendment.

Q9 Whom do I contact with questions or concerns about this Privacy Policy?

A9 If you need further assistance, please:

* send an email with your questions or comments to guest.services@disneyresortcollection.com or
*    write us at:
     Hotels at Home, Inc.
     2 Daniel Road East
     Fairfield, NJ 07004
* fax us at: 973-882-9395 (You must be 18 or have the permission of your parent or guardian to dial this number.)